Subsidiary: Hammer Niger

Transmission Back Office Engineer

  • Recommended Flexibility: Hybrid
Facebook
Twitter
LinkedIn
WhatsApp
Days
Hours
Minutes
Seconds
Apply Now
Apply for Transmission Back Office Engineer Position

Apply now for Transmission Back Office Engineer Position

Date Posted

December 10, 2024

Assignment country

Niger

Expected start date

20241216

Experience

3 Years

Career Level

Intermediate or experienced (senior staff)

Type

Hybrid

Duration

Long term

Duty stations

Niger

Details

About Us

HAMMER Holding founded in 2004 as a turnkey ICT professional services solution provider and has been privileged to work with major vendors, and operators in Africa. We are always on the lookout for talented individuals who share our passion for driving technological advancements and delivering exceptional results and highly qualified staff and reputation for QoS.

Job Description

The primary function of this role is to ensure the effective management, operation, and development of clients’ transmission and IP networks, covering all relevant technologies, with a particular focus on the impact and delivery of VoLTE (Voice over LTE) services. As a 3rd-line function, the emphasis is on proactivity, service improvement, and client/vendor collaboration. The role also carries the responsibility of providing operational support and insights to the 2nd-level support teams.

Key Responsibilities

  • Vendor and Client Management: Manage relationships with clients and vendors to ensure smooth operations and service delivery.
  • Technology and Service Introduction: Evaluate, propose, and implement new technologies and services, particularly in the realm of VoLTE and IP networks.
  • Operational Support: Provide 3rd-line operational support and insights to the 2nd-line support teams.
  • Proactive Process Improvement: Identify and develop new operational processes, tools, and applications to improve network performance and service delivery.
  • Network/Service Performance: Develop, review, and create performance metrics across various OSI layers, interfaces, and end-to-end service flows.
  • Issue Resolution and Change Implementation: Analyze network and service performance, resolve issues raised from 2nd-line teams, and implement changes to enhance network/service functionality.
  • Incident Management: Oversee key incident lifecycle stages such as detection, impact, and restoration to improve service and network performance.
  • Risk Management: Identify, assess, and document risks within the network/service, providing clear recommendations and options to resolve them.
  • Upselling and Service Improvement: Identify key “upsell” opportunities with clients and drive actions to deliver these improvements.
  • Service Champion: Ensure design and change activities follow best practices to reduce risk and improve network and service quality.
  • Vendor Support: Optimize interfaces with third-party vendors and drive improvements to reduce service impact resolution time.
  • Engagement and Communication: Actively engage with key groups and stakeholders within client and supplier organizations to influence decisions impacting network operation.

Qualifications

  • Transmission Technology Knowledge: In-depth understanding of transmission technologies, IP networks, routing protocols, and 2G/3G/4G networks.
  • IP and Routing Protocols Expertise: Detailed knowledge of IP protocols and how various protocols work together to ensure efficient end-to-end service delivery.
  • Telecommunication Network Understanding: Strong functional understanding of telecom networks, focusing on 2G, 3G, 4G, and VoLTE services.
  • ITIL Knowledge: Practical understanding of ITIL principles and practices for incident management, problem resolution, changes, and service introductions.

Skills and Competencies

  • Analytical Skills: Strong analytical and problem-solving skills with the ability to assess network/service performance and identify areas for improvement.
  • Communication Skills: Excellent verbal and written communication skills for effective collaboration with clients, vendors, and internal teams.

Desirable Skills:

  • Project Management Experience: Experience managing telecom projects and coordinating with internal and external teams.
  • Vendor Management: Experience working with telecom vendors and suppliers to drive improvements in network and service quality.
  • Knowledge of VoLTE Services: Experience working with or supporting VoLTE (Voice over LTE) services and understanding their impact on network performance.

Requirements

Education and Required Experience

  • Professional Experience: Minimum of 3 years of relevant experience in operations and maintenance, implementation, integration, support, or test environments.

Languages

  • French, Level: Fluent, required
  • English, Level: Working knowledge

Other Information

Nationality

The candidate must be a national or legal resident of the country of assignment.

Salary Range

Fixed monthly salary

Benefits

  • Social and medical insurance
  • Travel allowances whenever applicable
  • Monthly/yearly performance bonuses based on the KPIs
  • All benefits as per local law of country of attachment

Company Culture

Whether you’re just starting your career or looking to take the next step, we offer a supportive environment where you can learn, develop, and thrive. Over the past years, we succeeded in building a golden reputation and image as an IT and Telecom Service provider; this success is a direct consequence of the dedication of our people to our core values: integrity, undestanding, excellence and respect for the dignity and worth of all employees.

Apply now

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience.

Application Process

Our interview process is designed to assess your skills, experience, and fit for the role. It typically includes multiple rounds of interviews, which may include technical assessments and behavioral questions. We strive to provide a positive and transparent experience for all candidates.

Equal Opportunity Employer

Hammer Group is an equal opportunity employer and values diversity. All employment decisions are made based on qualifications, merit, and business need.

Apply for Transmission Back Office Engineer

More to look at

Apply for Transmission Back Office Engineer

Latest

Apply for Transmission Back Office Engineer
Translate »