Subsidiary: Hammer Senegal

NOC Manager

  • Recommended Flexibility: Onsite
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Date Posted

September 12, 2024

Assignment country

Senegal

Expected start date

20241001

Experience

5 Years

Career Level

First-level management

Type

Onsite

Duration

Long term

Duty stations

Senegal

Details

About Us

HAMMER Holding founded in 2004 as a turnkey ICT professional services solution provider and has been privileged to work with major vendors, and operators in Africa. We are always on the lookout for talented individuals who share our passion for driving technological advancements and delivering exceptional results and highly qualified staff and reputation for QoS.

Job Description

We are currently looking for an experienced NOC Manager to manage and coordinate our CNOC team. This role is vital in ensuring the smooth operation of NOC duties and fault management in compliance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs). You will act as the key point of contact for operational issues and ensure the effective coordination between RNOCs and CNOCs.

Key Responsibilities

  • Oversee and manage the CNOC team, ensuring adherence to all NOC duties in line with SOPs.
  • Coordinate daily NOC activities with RNOC managers, ensuring smooth operations.
  • Be the primary point of contact for operational issues between RNOCs and CNOCs.
  • Ensure timely fault resolution and management in compliance with SLAs.
  • Oversee and manage preventive maintenance (PM), tickets, and SWOs following agreed lifecycles.
  • Enforce NOC policies, including fault escalation procedures and site access control.
  • Produce daily, weekly, and monthly performance reports in alignment with SLA requirements for customers, maintenance, and security partners.
  • Lead efforts to meet SLAs with customers, maintenance partners, and security partners.
  • Ensure the NOC system runs efficiently without interruptions and adhere to NOC processes and procedures.
  • Manage upgrades to systems and technology to ensure continued relevance.
  • Provide training and mentorship to NOC staff and ensure compliance with operational best practices.
  • Collaborate with customers’ NOCs for enhanced service resolution and network quality improvements.
  • Work closely with project and operations teams to manage network quality improvement activities.

Qualifications

  • Minimum 5-10 years of management experience in a NOC environment.
  • Strong technical expertise in NOC systems, IT, and procedures.
  • Extensive knowledge of telecom towers, components, and related technologies.
  • Experience managing NOC teams and ensuring the seamless operation of IT/networking systems.

Skills and Competencies

Technical Skills:

  • Computer literate (Excel, Word, Outlook).
  • Familiarity with incident management and customer support processes.
  • Strong understanding of the ITIL framework.

Other Skills:

  • Excellent communication and leadership abilities.
  • Ability to multitask and handle multiple incidents simultaneously.
  • Strong customer service and relationship management skills.
  • Strong analytical, negotiation, and prioritization skills.
  • Ability to work under pressure and in stressful situations.

Requirements

Education and Required Experience

  • Minimum 5-10 years of management experience in a NOC environment.
  • Strong technical expertise in NOC systems, IT, and procedures.
  • Extensive knowledge of telecom towers, components, and related technologies.
  • Experience managing NOC teams and ensuring the seamless operation of IT/networking systems.

Languages

  • French, Level: Fluent, Required
  • English, Level: Working knowledge, added advantage

Other Information

Nationality

The candidate must be a national or legal resident of the country of assignment.

Salary Range

Fixed monthly salary

Benefits

  • Competitive salary
  • Professional development opportunities
  • Paid time off

Company Culture

Whether you’re just starting your career or looking to take the next step, we offer a supportive environment where you can learn, develop, and thrive. Over the past years, we succeeded in building a golden reputation and image as an IT and Telecom Service provider; this success is a direct consequence of the dedication of our people to our core values: integrity, undestanding, excellence and respect for the dignity and worth of all employees.

Apply now

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience.

Application Process

Our interview process is designed to assess your skills, experience, and fit for the role. It typically includes multiple rounds of interviews, which may include technical assessments and behavioral questions. We strive to provide a positive and transparent experience for all candidates.

Equal Opportunity Employer

Hammer Group is an equal opportunity employer and values diversity. All employment decisions are made based on qualifications, merit, and business need.

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